Privacy Policy

Who we are

Desert Crawl Support Desk is the business responsible for this website and for player support around the Desert Crawl mobile game. Our postal address is 46, 52 Lady Lawson St, Edinburgh EH3 9DW, United Kingdom. You can email [email protected] or call +441316297412. Desert Crawl is a mobile game in which friends explore endless dunes on a gigantic crab that is both transport and a mobile fortress. This policy separates what the website does from what the mobile game may do on a phone or tablet. We wrote it for players, parents, and anyone who writes to the desk. The reply window is Monday to Saturday, 8am to 6pm.

Data handled now

Data type	Purpose
Server logs	Basic hosting, security, and troubleshooting for this Desert Crawl website.
Local preference named iron_route_cookie_ok	Remembers whether the cookie notice on this website was closed.
Direct email content	Used only when a visitor chooses to email the Desert Crawl support desk.
Phone notes	Used only when you call +441316297412 and we need a short record of the request.
Mobile game device and play data	May be processed by the mobile game or its store to run sessions, repairs, saves, and cooperative play.

Website information

This website does not include a contact form, a public comment box, a checkout, a user account, or a newsletter signup. If you only read the pages about cannons, crew roles, and the desert world, we do not ask you to create a profile. The host may still keep ordinary server logs, such as a browser type, a time, and an address used to request a page, so the site can stay secure and so faults can be fixed. Those logs are not used to build a marketing portrait of you. The local preference stored in your browser is described in the cookie policy and is limited to remembering that the notice was closed.

Messages you choose to send

If you email [email protected], we receive the address you write from, the content of the message, and any attachment you decide to include. If you call +441316297412, we may note your number and the question about the mobile game. Please do not send payment card numbers, passwords, government identity numbers, or medical files. We use the message to answer you, to correct a page, to explain a pass, or to look into a problem with Desert Crawl. We keep correspondence only as long as we need it for that request, for a dispute, or for a legal duty, and then we delete it or reduce it to a short record that it was handled.

The mobile game

Desert Crawl is a mobile game, so a device copy may process information that this website never sees. Depending on the build and the store, that can include a device model, a system version, a language, crash logs, save progress, and cannon or crew choices. We use that information to launch the mobile game, keep the fortress working, repair faults, and prevent cheating. We do not sell personal information. Store purchases, if a build offers them, are completed by the platform store under that store's own rules.

Sharing

We do not sell player lists. We may share information with a host, an email provider, or an adviser when that person needs it to run this website or to answer a support request, and only under limits on how they use it. If a store delivers the mobile game, that store processes its own account data. We may disclose information if the law of the United Kingdom requires it, or to protect players from abuse in a cooperative session. Where a provider stores data outside the United Kingdom, we use a transfer safeguard that United Kingdom data protection rules require. We do not use this website for solely automated decisions that produce legal effects about you.

Retention and security

Server logs are kept for a short operational period unless a security incident requires a longer hold. The notice preference stays on your device until you clear site data. Support email is kept for the life of the request and a limited archive, generally no longer than twenty four months unless a claim is open. Mobile game saves follow the build you play. We use access controls appropriate to a small support desk, and you should keep your own device locked.

Your choices

You may ask for a copy of personal information we hold, ask us to correct it, ask us to delete it, ask us to limit it, or object to processing based on legitimate interests. You may also complain to the Information Commissioner's Office in the United Kingdom. We may need to confirm that a request comes from you. A security log we must keep by law cannot be deleted on demand. Uninstalling the mobile game does not erase a support email you already sent.

Children

This website is written for a general audience interested in the Desert Crawl mobile game. It is not directed at young children, and the site has no form that would collect a child's details. If a child has emailed the desk, contact us and we will delete what we should not keep. Parents should name the device, not send private documents.

Contact route

Privacy questions for Desert Crawl can be sent to [email protected] . You may also call +441316297412 or write to Desert Crawl Support Desk, 46, 52 Lady Lawson St, Edinburgh EH3 9DW, United Kingdom. Please say whether your question is about this website or about the mobile game, and include the page name or the version shown on the crab fortress. We will reply during Monday to Saturday, 8am to 6pm. We may update this policy when the mobile game or the site changes, and we will change the date at the top when we do.